Accounts Receivable: Frequently Asked Questions

In an effort to better assist our students and answer the most commonly asked questions, we have provided the following information and links regarding the Accounts Receivable Office.

General Questions

Online Billing Questions


What are your hours and where are you located?
The Accounts Receivable Office is located on the lower level of Haspel/Hambrick Hall on the Downers Grove Campus and in the Barrel III Student Services Building on the Glendale Campus. The office hours for both campuses are from 8:00 a.m. to 4:30 p.m., Monday through Friday.

Do you cash personal checks?  No

How do we get billed and when?
Students are billed on a quarterly basis in advance of each quarter. Quarterly notices to view your statement of account are sent to students via email before and after financial aid posts. All students are required to check their MWU email regularly to ensure receipt of all bills and notices.

When do we receive living expense refunds?
Generally, financial aid is credited to students' statement of account before the beginning of the quarter to pay for tuition and fees. Any excess is distributed to the student per the Loan Refund Schedule. Refund dates for each program and each class vary. Refund dates for the current academic year may be accessed via the following links:

Refund Dates – Arizona Campus
Refund Dates – Illinois Campus

Can I pick up my refund check each quarter?
Arizona Campus
Incoming students are allowed to pick up their refund checks the first quarter of their first academic year. All other students receive their living expense refunds either by direct deposit into the student's bank account or by mail to the current address on file with the Registrar's Office. Current students cannot pick up their refund checks in the Accounts Receivable Office.

Illinois Campus
It is highly recommended that student living expense refunds be direct deposited into the student's bank account. When students opt for a refund check, checks are mailed to the current address on file with the Registrar's Office. Incoming students will receive their refund checks in their campus mailbox the first quarter of their first academic year.

What is a financial HOLD?
A financial HOLD is placed on a student's account when the bill has a past due balance. A HOLD will prevent you from registering for classes, obtaining transcripts, or receiving your diploma. If your account is currently on HOLD you can go to MWUnet ( and make your payment online. Paying online will automatically remove the HOLD. When paying over the telephone or in person, there may be a 24 hour waiting period before the hold is removed. Contact the Accounts Receivable Office if your student account is still on HOLD after you have made a payment.

If I am receiving the military scholarship, but still receive financial aid, how do I receive my refund?
The Accounts Receivable Office calculates the amount of financial aid (minus expenses not covered by the military: housing, carport fee, etc.) and disburses it on the scheduled refund date each quarter.

How does financial aid work?
Generally, financial aid is credited to the student account before the beginning of the quarter to pay for tuition and fees. Any excess is disbursed to the student a week after. Contact the Financial Aid Office directly for additional information.

Can I make a tuition payment before financial aid posts to my account?
The amount of expected financial aid must be deducted from the balance of tuition and fees before the school can accept payment of the amount that financial aid will not cover. If you do not receive financial aid, you may pay your balance at any time.

Can I prepay tuition and fees for one academic year?
A prepayment plan for tuition is available for all students. Contact the Accounts Receivable Office for further details.

Can a spouse or parent inquire about my student account?
Yes, but a student must authorize this release of information. Authorization is most commonly received via the MWU Institutional Application, which allows for up to two people to receive access to your financial aid and accounts receivable information. Any additional releases can be sent either by mail or email.


How can my parents or others make a tuition and fee payment online (third-party payment)?
Students must first enable access by going to MWUnet. After logging in, select "Yes" to allow third-party payments and creates a personal identification number (PIN) that can be shared with a parent or others. From MWUnet, parents or others must select "Public Access," then "Tuition Payment" from the menu. The student's last four digits of their Social Security number, date of birth, and PIN are needed to make a payment.

Do you accept credit cards?
Our office accepts the four major credit cards: VISA, MasterCard, American Express, and Discover. Payments can be conveniently made using them 24 hours a day, 7 days a week at MWUnet.

Do you have a payment plan available?
Our office offers an interest free payment plan ($25 quarterly fee) that allows you to divide an unpaid balance into equal monthly payments over the course of a quarter. For additional information regarding payment plans, see General Information.

Can I enter banking information from a non-U.S. banking financial institution?
Non-U.S. banking/financial institutions cannot be used to make a payment.

When will my bill be available for viewing?
For new students, you can begin viewing your electronic bill as soon as you have been billed for tuition and fees (approximately two weeks before the beginning of your first quarter). Thereafter, you will be notified by email as new statement activity generates.

Will I see the entire bill?
You can by changing the calendar options at the bottom of you statement of account. This will allow you to view your entire history.